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Complimentary Shipping within US & Canada

Shipping and Returns

FAQ : SHIPPING AND RETURNS


Do you ship internationally?

Currently we only ship within Canada and the CONUS, we plan to open up internationally soon.  Please contact us for international shipping rates.

 

What are your process times?

We process all orders same day if ordered before (12 PM EST)

Typically orders will be shipped out within 1-2 business day.

 

What are your shipping Methods?

Orders within Canada are shipped using Canada Post (1-4 days)

Orders within the United States are shipped using USPS Priority (2-5 Days)


Can I track my orders?

Once we have shipped your order, an email will be sent to you with shipping details and a tracking number. Follow the link in the email to check the estimated arrival of your order. If you have any other questions about your order, please email us at info@theblackcanvas.com


What are you Return/Exchange Policies?

You may return any product ordered on Black Canvas website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging. The original invoice must be provided with any return. Sale merchandise is final sale.

 

Do you offer free returns?

We cover up to $10 USD for Return Shipping.

All of items are shipped complimentary, however it is the buyer's responsibility to return the items for a refund within the fourteen calendar day period.

Once returned we will issue a $10 USD credit back to the original method of payment.

 

When will my returns be processed?

Once received, it will be processed immediately, and you will receive your refund within 5-10 business days.

What Payment Methods do you take?

We currently take Visa, Mastercard, and Paypal.